FAQs
Do you keep my information？
When permission is granted, xxx.com saves account information when the user elects to create an account. Without this granted permission, information is not stored or saved except to process a submitted order with the pertinent information, i.e. billing and shipping delivery information and the ordered products.cabinetsetsail.com does not keep credit card information.
Why has my favorite product been discontinued?
We are so sorry for the disappointment. One of the great things about xxx cosmetics is that we are constantly updating our beauty trends so you can too! Unfortunately, due to the vast array we are unable to keep all products in our line up. But we’d love to hear from you about your favorite item. Please send email to service@xxx.com and let us know what product you are looking for. You never know what you may see in the future.
How safe is online shopping with cabinetsetsail.com?
It's safer than ever! We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times. In fact, cabinetsetsail.com uses high level SSL encryption technology, the most advanced security software currently available for online transactions.
Can I change my order ?
Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Click here to read our Returns Policy.
What happens if the product I've ordered isn't in stock?
Whilst our system is cleverly designed to ensure that stock levels are always accurate, and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.
Will I have to pay customs and/or import charges?
Unfortunately, we have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. A good idea is to contact your local customs office for current charges before you order, so you are not surprised by charges you weren't expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.
What forms of payment do you accept?
Setsail accepts payment by paypal or credit card.
Which countries do you deliver to?
You can find more information on deliver options, including charges, by clicking here.
How do I track my orders？
1.Login to your shopify account.
2.Click Track My Shipment next to the order status.
3.If you don't see Track My Shipment, your order is still processing!
2.Click Track My Shipment next to the order status.
3.If you don't see Track My Shipment, your order is still processing!
How long does it take for my order to arrive？
Upon receiving your order, we will handle it promptly. You can click here to review our shipping policy and estimate your delivery time. If you wish to obtain a more detailed status of your order, please contact our staff.
My parcel is missing, what do I do?
If you have yet to receive your parcel, we're sorry. Check with your neighbours first to see if they've signed for your parcel. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you.
I have received my order, but I have some questions on how to contact you?
For all enquiries please email juhangshangmao001@outlook.com.
What do I do if my item is faulty after I have used it?
We are very sorry you have received a faulty item in your order. If this was not due to misuse or abuse of the product, please contact our customer service representative and we will handle your issue as soon as possible.
How do I make a complaint?
We try to make sure that you're happy with all of the services we provide at setsail, in the event that you need to complain, email juhangshangmao001@outlook.com and we'll do our best to make you happy again!